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I'm just too tired and too busy to learn something new so I'll live and die with the changes. Degraded functionality and degraded support. Last year I was told I had a corrupt file which was not able to be fixed so now I have less functionality and they don't care to help.Īround 2012 I had a similar issue with a corrupt. You end up spending, literally, hours on the phone solving a problem that should take 10 minutes tops. The best they can do is enter your problem into their computer and follow the prompts. Now I'm stuck using this software that I have over a decade of experience with and it is being degraded by the year while the price goes up.Ĭustomer support consists of using their call back system (actually pretty quick) where you get to talk to someone in the Philippines who has no accounting knowledge. The reason I say look elsewhere is because I've gone "all in" with Intuit including using their payroll system because it integrates fairly easily (but not as good as a couple of years ago).
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